Terms of service

Terms of Service

Welcome to Hoper Layer! These Terms of Service outline the rules and regulations for using our website and purchasing our products. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.

1. General Information

Hoper Layer is a registered local brand in Australia, offering smart home appliances through our website. We strive to maintain transparency about our business identity, policies, and practices.

  • Company Name: Hoper Layer Pty Ltd
  • ABN: 67659407388
  • Email: info@hoper.au
  • Phone: +61 3 7016 7996
  • Address: Unit 16/114-118 Merrindale Dr, Croydon South Victoria 3136, Australia

2. Use of the Website

By using this website, you confirm that:

  • You are at least 18 years old or accessing the website under the supervision of a parent or guardian.
  • You agree not to use the website for any unlawful purpose or to violate any laws.

We reserve the right to refuse service or restrict access to the website at our discretion if any terms are violated.

3. Products and Pricing

  • Product Information: We aim to provide accurate descriptions and images of all products. However, minor variations may occur.
  • Pricing: All prices are displayed in Australian Dollars (AUD) and include applicable taxes. Prices are subject to change without prior notice.
  • Availability: Product availability is not guaranteed. In the event of stock shortages, we will notify you and offer alternatives or a full refund.

4. Payment and Billing

Payments can be made using the following methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  • Digital Wallets (Google Pay, Apple Pay, Shop Pay)
  • PayPal and UnionPay

All payments are processed through SSL-encrypted gateways for secure transactions. Please refer to our Billing Terms and Conditions for detailed payment information.

5. Shipping and Delivery

  • We ship only within Australia.
  • Free shipping is provided across Australia.
  • Orders are dispatched from our Melbourne warehouse and typically arrive within 3-10 business days. Delivery times may vary for remote areas.

For more details, refer to our Shipping Policy.

6. Returns, Refunds, and Exchanges

We allow product returns within 30 days under specified conditions. Refunds are processed promptly after receiving and inspecting returned items. Exchanges can be initiated through our return process.

For detailed guidelines, please review our Refund Policy.

7. Intellectual Property

All content on this website, including text, images, graphics, and logos, is the property of Hoper Layer and protected by copyright laws. You may not use, reproduce, or distribute any content without prior written consent.

8. Limitation of Liability

Hoper Layer is not liable for:

  • Any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or services.
  • Delays or disruptions caused by third-party couriers or unforeseen circumstances.

9. Privacy and Data Protection

We value your privacy and comply with applicable data protection regulations, including the Australian Privacy Act, CCPA, and GDPR. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

10. Policy Updates

We reserve the right to update these Terms of Service at any time. The latest version will always be available on our website. By continuing to use our services, you agree to the updated terms.

11. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes arising from these terms will be resolved under Australian jurisdiction.

12. Contact Information

For questions or concerns regarding these Terms of Service, please contact us:

Thank you for choosing Hoper Layer. We appreciate your trust and are committed to providing you with the best service possible.