Shipping policy

Hoper Layer is committed to ensuring a smooth and transparent shipping experience for our customers. Below are the details of our shipping policy:

Shipping Area:

  • We currently ship exclusively within Australia.

Shipping Charges:

  • Enjoy free shipping on all orders across Australia.

Processing and Dispatch:

  • All orders are processed and dispatched from our warehouse located in Melbourne, Australia.
  • Under normal circumstances, orders are processed within 1-2 business days of purchase.

    Order Cut-Off Time:

  • Time Zone: (GMT +10) Australian Eastern Standard Time (Sydney)
  • Time: 6:00 PM (Monday through Saturday)


Estimate Delivery Time-frame:

  • Handling Time: 1-2 Business days (Monday through Saturday)
  • Transit Time: 1-6 Business days (Monday through Saturday)
  • Total delivery time:
    Estimated delivery time based on customer locations
    All destinations: 2-8 business days
  • Remote or regional areas may require additional delivery time.

Courier Services:

We collaborate with various courier partners to ensure reliable delivery. The choice of courier is determined by the size, weight, and destination of your order.

Specific courier requests cannot be accommodated at this time.

Address Accuracy:

Please ensure that your postal address is accurate and up-to-date before completing your checkout.

Incorrect or incomplete addresses may result in delivery delays or failed deliveries.

Delivery Notifications:

Once your order has been dispatched, you will receive a confirmation email with tracking details to monitor the progress of your shipment.

We strive to deliver your products in a timely manner and are committed to keeping you informed every step of the way. For any questions regarding your shipment, please contact us at info@hoper.au Thank you for choosing Hoper Layer for your home appliance needs.